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The player had last communicated with the casino in May 2023 and had been unable to get a response since then. We had received the player’s verification documents but could not assist due to the complaint being over a year old, which made it a ‘cold case’. He had deposited 10,000, which was debited from his bank account but was never credited to his 1xBet account.
The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.
Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
These include scans of things like a utility bill, any identification cards you hold, and things relating to a bank account. These are not required right away, but they might be necessary when you withdraw your winnings, or you aim to complete a second deposit later. The player from Netherlands complains about an uncertain issue.
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The player from Germany had initiated two withdrawals over two weeks ago totaling over 4,000 Euros and had been informed of ongoing delays. The payment should have been processed by 02.05, but despite the change in dates, no money had been received. Any requests for cancellation or alternatives had been met with refusal. The player had suspected the delay was a tactic by the online casino and had feared insolvency. We had attempted to investigate the matter and asked for additional information from the player.
The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint. The player from Benin had won a substantial amount at an online casino but had trouble withdrawing his winnings. After fulfilling numerous documentation requests and participating in a Skype call, his account had been blocked unexpectedly.
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An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.
After a lengthy back-and-forth, the casino’s Security Department decided to send new instructions to the player. Eventually, the player confirmed that the funds had been released from his account, resolving the issue. The player from India had deposited ₹1,900, which had not arrived in his casino account.
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The player had claimed that the customer service was unresponsive to his queries. After reviewing the case, we had asked the player for more information to better understand the situation. However, the player did not respond within the given time frame.
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The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
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He tried the bank transfer which didn’t work, so he would like to use Payeer instead. The player from Albania complains about withdrawal regulations and casino support. The player from Greece had his bonus winnings cancelled without further explanation. The player from Pakistan is experiencing some issues with the gameplay. The player from Italy is experiencing difficulties withdrawing her winnings. The player from Germany has been accused of opening multiple accounts.
The player even posted one of the casino’s term and condition that stated the players from Germany were not allowed to play, but he was able to register and deposit money. The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. The player from Canada had his account in the casino blocked due to accusations of opening multiple accounts.
He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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After the player explained his situation, we determined that his issue related to sports betting, which was outside of our jurisdiction as we only handled issues related to online casinos. Therefore, we were unable to accept his complaint, but offered to contact the casino on his behalf to gather more information. The player from Brazil had been waiting since March 26th for account verification at 1xBet.
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The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.
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Every withdrawal attempt resulted in a ‘withdrawal request rejected’ message, citing a payment processing error. Despite trying other withdrawal methods such as Visa and Skrill, the problem persisted. The casino suggested the issue might be on the bank or payment system’s end, not theirs.
Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.
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They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.
We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.
After complying with the betting requirements, the casino is asking for documents. However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account.
We concluded that the casino had acted within its terms and conditions, and the complaint was rejected. The player from Argentina had been unable to withdraw his funds from 1xbet, totaling 17,239 USD. The casino continually requested more verification documents, which slowed down the withdrawal process. The player received a partial payment of 15,900 USD but was still missing the remainder.
The Complaints Team had advised the player to forward the case to the regulatory body. After further communication, the casino had lifted the self-exclusion, removed restrictions on placing bets and making deposits, and had credited a bonus of 2000 real to the player’s account. The player had refused the bonus, insisting on a court case for resolution. The Complaints Team had marked the complaint as ‘resolved’ following the player’s confirmation of the account being reinstated. The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit.
She expressed frustration over the repeated verification process, especially as she was due to start military service. The casino maintained that a new verification process was necessary due to suspicions outlined in their regulations. The player was asked to cooperate with the casino’s security department and provide the requested screenshots for verification.
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The player was advised that the investigation will take 180 days. The player struggles to withdraw his balance due ongoing verification. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
